▪ compensation ▪ regret ▪ inconvenience ▪ discount ▪ assure ▪ straight ▪ refund ▪ disappointed ▪ change ▪ speak
1. I’m extremely sorry. I’ll ______ to the person concerned.2. I’ll send someone up to repair it _____ away.3. I’ll ______ you to another room immediately.4. Please accept our apologies for the ______.5. We are sorry that you were _____ with our service.6. We ______ you that this will not happen again.7. We would like to offer you __________.8. We would like to offer you a 15% ______ on your next stay with us.9. We will _____ a partial cost of your stay.10. We _____ to inform you that we are unable to grant a refund.