Dear Sir/Madam,
I am writing to complain about my holiday package to Egypt that I booked at Sun Travel. The holiday package included a roundtrip ticket, accommodation in the hotel and meals during 7 days. But the holiday was not a success. First, when I arrived at the airport, I was told that I had to wait for the next flight. There was not a seat for me. Besides, I had to pay extra money for the ticket. I was surprised at this news. I phoned you several times but couldn't get through. I was very much upset.
Second, when I took the ground in the airport of Egypt, nobody wasn`t waiting for me. So I had to take a taxi to get my hotel.
Third, the hotel was different in reality. I was not given the accommodation as promised by the package tour. I also was left waiting in the lobby for two hours. While staying at hotel I must admit a poor quality of service. The service staff was impolite. I was always disturbed by noise from the road. Also due to these unforeseen expenses, I couldn't visit many interesting and exciting places.
In conclusion, I demand your Customer Services to compensate me for all expenses or I will take legal actions. My contact number is xxxxxxx.
Best wishes,
Alex