1. Hello. Is that the Astoria hotel? — Yes, it is. What can I do for you?
2. — Can I speak to Mr Brighton from Room 123? I'm afraid he is out at the moment. Can I call you back?
3. — I'm sorry, but I can't find the telephone book. Is the country code for Germany 42? Just a moment. I'll check it for you.
4. — I'd like to reserve a table for tonight. Hold the line. I'll put you through to the restaurant.
5. — I'd like to make a long-distance call. I'm sorry but the line is busy at the moment.