-Good afternoon!
-Hello! What can I help you with?
-Last week I bought a radio in this shop. The newest version of it. And now I want to comlaint about it!
-What's happened?
-It is not working.
-Can you describe your problem, so I could try to solve it.
-Ok, I opened it and did everything by the instruction, turned it on and it didn't work.
-Did you try to check everything?
-Of course, I did! I'm here and I brought it with the guarantee.
-Let's see.