Customer asks the shop assistant if he can help her.
The shop assistant wants to know what is the problem.
The customer says that she has bought the jacket yesterday and it doesn't fit.
The shop assistant asks if the customer wants to try a different size.
The customer refuses and says that she wants a refund.
The shop assistant asks if she has got her receipt.
The customer gives the receipt.
The shop assistant says that it is 150 euros and refunds the money to the customer.